Welcome to Shepard Capital Group

At Shepard Capital Group, we are dedicated to providing top-notch Consulting and Training for call center operations. Our team of experts is here to help your organization thrive and succeed.  Additionally, we are a full service Third Party,  FDCPA Compliant Collection Agency. 

 

 

Services

FDCPA Training

Specialized FDCPA training for compliance and legal standards. Improve customer experience and satisfaction through our expert training. Enhance organizational efficiency with customized handbook creation.

Customer Service Training

We Train your CSR's to effectively handle problem calls and address your customer's concerns immediately.

Handbook Creation

We help you create your handbook with your input. We ensure that all areas and SOPs (Standard Operating Procedure) are thoroughly covered so Employees understand fully upon hire.

Frequently Asked Questions

What training programs do you offer?
We offer FDCPA training, customer service training, and handbook creation services tailored to your organization's needs.

How can Shepard Capital Group help improve our call center operations?
Our experienced team will assess your current operations and develop customized solutions to enhance efficiency and effectiveness.

Do you provide ongoing support after the initial training sessions?
Yes, we provide ongoing support and resources to ensure your team continues to excel in their roles.

“Working with Shepard Capital Group has been a game-changer for our call center. Their training programs have significantly improved our customer service quality and efficiency.”

E.D. Laramore-EZE Distribution

Contact us

For inquiries about our services or to schedule a consultation, please fill out the form below or contact us at info@shepardcapitalgroup.com

About us

Shepard Capital Group is a leading consulting firm based in Atlanta, Georgia, specializing in call center operations and training. With a focus on excellence and continuous improvement, we are committed to empowering organizations to achieve their goals.